WHY WORK IN A CALL CENTER?

WHY WORK IN A CALL CENTER?
In September 1958, a new western television series featuring a young actor by the name of Steve McQueen debuted on American TV “Wanted: Dead or Alive”, which aired 94 episodes until 1961, featured McQueen as Josh Randall, a man of few words and a bounty hunter by trade who tracked down his prey all over the West. But unlike many bounty hunters, Randall had scruples. He often found himself called upon to help and protect people in need. The series catapulted the young actor to instant stardom and the series is now considered an American TV classic.
Now you may ask, what does this have to do with our call centers? Well, nothing actually. Many of our young and vibrant call center agents were not even born when the TV series aired in local television, not even when McQueen passed away 25 years ago. However, our call centers want their agents to be very much alive and not stiffs.
Unlike Josh Randall, our bounty hunter character from “Wanted: Dead or Alive”, our call center agents cannot be “men of few words”. They should be very good communicators, hospitable and not shy. They must know their product and know it well. Their main concern is to please and address customer’s concerns. In this business, being slow and timid are traits you definitely don’t want to possess.
It is thus advised that Filipino call center agents be prepared to the sometimes abrasive traits of foreign callers and be calm-headed throughout the conversation. With poise and grace, one can hope to eventually charm rash and rude clients into a more productive interaction.
Life in a call center is busting with energy and life. Call centers are full of young, vibrant, bright, and brilliant individuals who are enthusiastic, full of promise and who dream big. They are exhilarated by the opportunities and possibilities presented to them – the income, the lifestyle and the prestige in working for an international company.
Indeed, call center agents are far from what others have portrayed them as “glorified telephone operators.” These are intelligent, knowledgeable individuals who know what they want.
According to estimates from the Department of Trade of Industry, the Philippines may need an additional 45,000 call center agents this year. With over 500,000 new graduates each year, one may conclude that these seats are easily filled out, right?
Well, not quite!
According to studies, it is not easy recruiting people despite the demands for call center agents due to common failures in communication skills among young Filipinos today. Only a few of our yearly fresh graduated meet the stringent requirements of the industry and are actually hired in the end. Lacking the necessary skills to work in the industry, additional training and education is advised.
Yes, the applicants are many and the lines are long. Have you seen a call center job fair lately? Wow! Many are called but few are chosen. Do you have what it takes?
Working is a call center may or may not be a permanent calling. As Technology (and relationships) changes, agents expect themselves to move up the corporate ladder or prepare themselves to go into other professions. One thing is for sure thought. Being a call center agent can be a very valuable tool for self-development.
Call center people indeed are the ones that are able to best describe the industry as the sunshine industry of the Philippines. Why? Because they are young, bright, vibrant, and brilliant people.
Are you fit for a call center job? Do you love helping and interacting with people? Are you proficient in English and are computer savvy? Can you handle the time schedule and the stress that goes with the territory? If so, then our call center wants you!