Do's and Don'ts of Telemarketing

Do's and Don'ts of Telemarketing
DO NOT DO
1 Scowl 1 Smile
2 Mutter 2 Speak clearly and politely
3 Sound tired 3 Be enthusiastic
4 Speak in a monotonous tone 4 Lower the pitch of your voice for friendly conversation
5 Be negative 5 Talk in a positive mood
6 Be overconfident 6 Be prepared to answer objections
7 Talk down into transmitter 7 Talk directly into mouthpiece
8 Ramble 8 Come to the point( ask for the appointment or sale
9 Do something to the customer 9 Do something for the customer
10 Argue 10 Discuss
11 Hang up abruptly if service is refused 11 Politely thank the customer for listening to you
12 Assume you are understood 12 Ask to find out
13 Be overwhelming 13 Use a cassette recorder to hear how you sound